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Returns

On most products that have not been opened our policy can last up to 15 days. Unfortunately, we cannot return your purchase if more than 15 days have passed. Your item must not be used and in the same exact state as you received it to be eligible for a return. We require you send us proof of purchase to complete your return.

Vaping products have no refunds.

Refunds (if applicable)

Once your return has been collected and checked, we will notify you via email that your returned item has been received. We will too inform you whether your item has been approved or not for your refund. In the case that you are approved, your refund will be handled, and your credit is going to be automatically be sent to your original method of payment or credit card, within a specific amount of days. Please be aware, there are nor refunds on wholesale orders.

Late or missing refunds (if applicable)

Please check your bank statement before letting us know whether or not you have received a refund. Then get in touch with your credit card company, in some cases, it may take some time before you can officially see your refund. Following that, reach out to your bank. A lot of times some processing needs to get done before a refund is made official. If after doing this, you have not yet received your refund contact us at [email protected]

Sale items (if applicable)

Sales items cannot be refunded, only regular priced items can be refunded.

Exchanges (if applicable)

Only do we exchange items if you have received a damaged or defective product. If you need to switch it for the same item, contact us at [email protected] and send your item to: 3071 NW 107 Ave. Doral, FL 33172

Gifts

If the item was labeled as a gift when bought and sent straight to you, you will receive a credit for the value of your gifted return. Once the product that has been returned is received, we will mail you the gift certificate.

If the item you have was a gift but was not labeled as such when purchased, or the giver bought it to give you as a gift, we will send a refund to the one who purchased the item and they will find out about the return.

Shipping

To return your product, you should mail your product to: 33071 NW 107 Ave. Doral, FL 33172. The time it takes to exchange your product or item will vary depending on where you live.

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Calibrated experts test every batch of CBD with a trusted third party independent lab to ensure the purity, potency and label transparency of all products. We guarantee that all of our products meet the strictest and highest quality standards.

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Each and every CBD user is different and has specific needs. Write us an e-mail and let us know your story. If this is your first experience, we are here to guide you through the process, for any other questions we are happy to help.

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